RETURN & REFUND POLICY
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you can return it within 14 days of receiving your order.
RETURNS

* You have 14 days from the date of delivery to request a return.
* Returned items must be in the same condition as when you received them: unworn, unwashed and undamaged.
* All original tags must still be attached.
* Items must be returned in their original packaging where applicable.
* Return shipping costs are the responsibility of the customer.
* We recommend using a tracked shipping service. House of Brunø is not responsible for returns that are lost or damaged during transit.
* Items returned without contacting us first may not be accepted.

HOW TO RETURN

* To start a return, please contact us within 14 days of receiving your order.
* We will provide you with the necessary return instructions.
* Please make sure your return is shipped within the applicable return period.
* Keep your shipping receipt until your return has been fully processed.

REFUNDS

* Once we have received and inspected your return, we will notify you whether your refund has been approved.
* If approved, your refund will be issued to the original payment method.
* Refunds will be processed within 10 working days after your return has been approved.
* Please note that it may take additional time for your bank or payment provider to process the refund.
* Return shipping costs are not refundable, unless the item is defective, damaged upon arrival, or the wrong item was sent.

ORDER CANCELLATIONS
Changed your mind about your order? No problem.

* You can request to cancel your order at any time before it has been shipped.
* If your order has not yet been shipped, we will cancel the order and issue a full refund.
* Once your order has been shipped, it can no longer be cancelled.
* After shipment, you can return the order after receiving it in accordance with our return policy.

DAMAGED OR INCORRECT ITEMS

* Please inspect your order as soon as you receive it.
* If your item arrives damaged, defective, or you have received the wrong item, please contact us before returning it.
* We will review the issue and provide you with an appropriate solution.
* In the case of a defective, damaged or incorrect item, House of Brunø will cover the necessary return shipping costs.

EXCEPTIONS
Certain items may not be eligible for return if they have been worn, washed, damaged or altered after delivery.

* Items must be returned in their original condition.
* Items with removed or damaged tags may not be accepted.
* Sale items can be returned under the same conditions as regular-priced items, unless otherwise stated on the product page.
* Earrings cannot be returned or refunded.
* Gift cards cannot be returned or refunded.

EXCHANGE
We currently do not offer direct exchanges.
If you would like a different size or item, the easiest option is to return your original order and place a new order once your return has been accepted.

EU RIGHT OF WITHDRAWAL
If you are a consumer in the European Union, you have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.
This statutory right does not affect any additional rights you may have under applicable consumer law.

QUESTIONS
If you have any questions about our return or refund policy, please contact us at support@houseofbruno.nl. We are happy to help.